Investigation of Complaints About Best Buy Extended Warranty, Including Problems Getting iPods Repaired or Replaced.

To All Best Buy Customers:

We are investigating customer complaints about Best Buy's extended warranty, including problems getting iPods repaired or replaced. Many Best Buy customers have purchased an extended warranty from Best Buy with their purchases of electronics, such as iPods and computers, and appliances. Some are being charged for "No Problem Found" after much inconvenience.

If you are a customer who has had problems getting your iPod repaired or replaced under Best Buy's extended warranty, or if you have experienced any other problems with your extended warranty from Best Buy, you may contact us.